Safer gambling

Gambling Help Online: 1800 858 858. Free, confidential, 24 hours a day, anywhere in Australia, by phone or chat at gamblinghelponline.org.au. If you are in crisis, Lifeline is on 13 11 14.

Tools Casino Mate offers

By its Responsible Gaming page, read on 29 September 2026: deposit limits set through the admin department on request; a cool-off period that locks the account for 24 hours, 7, 30 or 90 days; and self-exclusion. Requests go through support. Under-18s are barred and identity checks are part of the account process.

Set limits before the first deposit

• Decide the amount you can lose this month before you open the cashier, and ask support to set it as a deposit limit.
• Do not take a bonus you have not read the wagering terms for; 50× at a $7.50 bet cap is a lot of spins.
• Do not deposit to chase a loss, and do not reverse a pending withdrawal to keep playing.
• Keep gambling money separate from rent, bills and savings.

National self-exclusion

BetStop, at betstop.gov.au, is the national self-exclusion register for licensed Australian betting and lottery operators. It does not cover offshore casinos such as Casino Mate; for those, use the operator's own self-exclusion through support and consider blocking software on your devices.

Signs it is time to call

Spending more than you planned, hiding gambling from people close to you, borrowing to play, or thinking about gambling most of the day. One call to 1800 858 858 is free and does not commit you to anything.